Terms & Conditions



These general conditions (which can be changed as required) govern your use of this Website and the speaker agreement between you and us (hereinafter the "General Conditions"). These conditions set out the rights and obligations of all users (hereinafter "you" / "your / your") as well as SORS (hereinafter "we" / "us / our" / "the Seller") relating to property that we offer via this website.

Before you click on the button "Confirm order & pay" at the end of the ordering process, please read these Terms carefully.

By using this website or placing an order through it, you agree to be bound by these Terms and Conditions. If you have any questions about these Terms, please contact us using our online contact form.

SORS SAS is a French company whose registered office is at 19, rue Molière, 75001 Paris, France.


These Terms are the only conditions applicable to the use of this site and replace all other conditions, without prior express written consent of the Seller.

You acknowledge that the placing of an order implies that you unreservedly accept these Terms, having read and understood.

These Terms are important for both you and us in that they have summers designed to protect your rights as a customer and to protect our rights as a business and to create a legally binding agreement between us.

You accept:

To use the website to make legitimate inquiries or orders.
Not to make any speculative, false or fraudulent. If we have reason to believe that such an order was placed, we reserve the right to cancel the order and inform the competent authorities.
You commit to provide an e-mail address, mailing and / or other information to contact you, accurately and precisely, and to recognize that we can use this information to contact you should this become necessary.
If you do not give us all the information we need, we may be unable to process your order.
By placing an order via the website, you warrant to be 18 years of age and be legally capable of entering into binding contracts.


The information contained in these Terms and the detail contained on this website does not constitute an offer for sale but rather an invitation to negotiate. No contract for no proceeds will be deemed to exist between us as we have not accepted your order (your account has been debited or not). If we do not accept your order and the amount has been debited, you will be fully refunded.

To place an order, you will be required to follow the shopping process online and press the button "Confirm order & pay" in order to submit the order and make payment. When you confirm your order and want to pay, you will be automatically redirected to a page of "Confirmation" where you will receive an order number. You will then receive an email from us confirming that we have received your order (the "Order Confirmation"). We recommend that you save or print this page.


Any order of products is subject to the condition that they are available. In this regard, in the event of supply difficulties or if the products are not in stock, we reserve the right to provide you with information on alternative products of quality and an equal or higher value you the opportunity to order.

If you do not wish to order such substitute products, we will refund any money you have paid.


We reserve the right to withdraw at any time any product of this website and / or remove or edit any materials or content on this site. Although we make every effort to authorize payments sent to us, there may be exceptional circumstances that require us to refuse to process or accept an order after having received or sent you an Order Confirmation , that we reserve the right to at any time in our sole discretion.

We will not be responsible vis-à-vis you or any third party due to our decision to withdraw a product from our site to remove or edit any materials or content on this site or refuse to process or accept an order after receiving it or after you sent an Order Confirmation.


If you are contracting as a consumer, you may cancel this contract at any time within 14 calendar days from the day you receive the products. In this case, you will receive a full refund of the price paid for the goods, according to the conditions set out in our Terms of Reference (see section 13 below). Please read our Terms of Reference for how to return the product (s) (s) in question.

Your right to cancel a contract only applies to products that are returned in the same condition in which you received them. You should also include all instructions relating to (x) product (s), all documents and all packaging. Any damaged or not in the same condition in which you received or that was used after its opening will not be refunded. We advise you to take good care of (these) product (s) as long as (s) will (have) in your possession.

You will not have the right to cancel a Contract for the supply of custom items.


The price of any products will be as stipulated on our site at some point but obvious error. Although we strive to ensure that all prices listed on our website are accurate, errors may occur. If we discover an error in the price of products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancel it. If we are unable to contact you, the order will be canceled and you have already paid for the goods, you will be fully refunded.

We are not obliged to provide the product (s) (s) at the incorrect (lower) (even after we have sent you an Order Confirmation) if the pricing error is obvious and indisputable and could reasonably been recognized by you as such.

The prices on the website include VAT but exclude delivery costs, which will be added to the total amount due.

Prices are subject to change at any time, but (except as otherwise provided above) changes will not affect orders for which we have already sent you an Order Confirmation.

Once you have finished your selection, all the items you wish to purchase are added to the list, the next step is to place the order and make payment. To this end:

Click on the "Add to Cart" button.
Click on the "Place Order" button.
Enter or verify your identification data, details of your order, the address to which you want the order delivered and billing address.
Choose your shipping method.
Choose your payment method.
Review your order.
Click the "Confirm the order and pay."



You assume the risks relating to the Products after delivery.

Ownership of the products will pass to you when we receive full payment of the amounts due to them, including delivery charges, or on the date of delivery (as provided for in Article DELIVERY) if it occurs at a later date for payment.

Complete data from your credit or debit card and make payment.

We accept a wide range of payment methods depending on your country. Your payment is secured via STRIPE which utilises SSL for your security protection. Internationally we accept Mastercard, Visa and American Express.

To minimize the risk of unauthorized access or disclosure, the data on your credit card is encrypted. Authority for payment must be given at the time of placing the order.

Credit cards are subject to validation checks and authorization by the card issuer but if the issuer does not authorize payment we will not be responsible for the delay or non-delivery and we may not be able to enter into a contract with you.


In accordance with applicable rules and regulations, any purchase made through the website is subject to Value Added Tax (VAT).

As such and in accordance with Chapter I of Title V of the Council Directive 2006/112 / EC of 28 November 2006 on the common system of VAT, the place of delivery is supposed to be in the Member State in which the place ' address where the items should be delivered, and applicable VAT shall be applicable in each Member State where the goods are to delivered in accordance with the orders.

Accordance with the rules and regulations in each jurisdiction, the rule of the reverse charge ("reverse charge") under Article 194 of Directive 2006/112 may apply to goods supplied in certain Member States of the European Union if the customer is or should be subject to VAT. If this is the case, we will charge no VAT, subject to confirmation by the recipient of the delivery that VAT on items delivered accounted for by the customer under the reverse charge procedure.



Delivery is organized in two different ways, depending on the size of the products under your order: by mail / UPS, or at home by us (private transportation by truck).

Delivery by post / UPS
Depending on availability (see Article PRODUCT AVAILABILITY above), we will endeavor to honor your product order (s) contained in the Order Confirmation within 15 working days from the date of order confirmation, except in exceptional circumstances.

Delivery to you by us

Depending on availability (see Article PRODUCT AVAILABILITY above), we will endeavor to honor your product order (s) contained in the Order Confirmation within 25 working days from the date of order confirmation, except in exceptional circumstances.


Reasons for delay could include:

- Customization of products;

- Specialty items;

- Unforeseen circumstances; or

- The place of delivery.

If for some reason we could not meet the delivery time, you will be notified and you can choose to keep your order with a delayed delivery date or cancel with a full refund.

Please ensure that you have sufficient space to accommodate the products ordered in your home, the place which they are intended, or the place of delivery. If the product (s) (s) can not be accommodated due to space limitations, you can still accept delivery or you can return the products, but any return will be made at your expense (see our Terms of Reference).

As part of these Terms and Conditions, "delivery" will be deemed to have occurred, or the order will be deemed to be "delivered" to the signature for receipt of goods at the agreed delivery address.



Delivery by post / UPS

If we are unable to deliver because you were absent at the time of delivery, you will find a notice in your mailbox offering you either fry the postal services to address another day, to carry away your order at the local post office. Your order will remain at the local post office for 15 days. If you do not remove your order at the post within this period of 15 days, it will be returned to the supplier.

Delivery to you by us

The delivery to your home by us is via private transport. Before delivery, we will contact you by email or phone to arrange a date. If we are unable to deliver because you were absent at the time of delivery, we can organize a second attempt. The cost of this second delivery will be entirely your responsibility.

The buyer is committed to providing useful information regarding delivery, such as time and degree of difficulty. And the seller may stipulate the manner of transport. If the goods can not be delivered because of incomplete information on the part of the buyer, it must pay the costs of a second delivery.




General rule: If you want to cancel the Contract within the period specified in section 7 above, you must return the product to the following address: SORS - (e-com returns), 19 rue Molière, 75001 Paris, France

Please return the product (at your risk) as quickly as possible with the confirmation e-mail or a copy of the invoice and the delivery note that you will receive on delivery with the product.

You will have to bear the costs incurred to return the product in this way.

Whenever possible, please use or attach to the product returned all the boxes, instructions / documents and original packaging.

We will fully examine the returned product and will notify you of your right to a refund (if any). We will refund as soon as possible (in any case, within 30 days from the day you'll have us sharing your cancellation). We will always refund any money we have received from you to the credit card or bank account you used initially to pay for your purchase. The costs and risks to return the item will however be dependent on you, as specified above.

Any damaged or not in the same condition in which you received it, or who served / was used after will not be refunded.

This does not affect your statutory rights.

Return defective products

If you consider that the product does not conform to the contract at the time of delivery, you must contact us promptly via our online form mentioning details of the product and the damage it has suffered, or you can contact us by phone No. +33 01 42 60 10 34.

You must return the product to the following address: SORS - (e-com returns), 19 rue Molière, 75001 Paris, France

Please return the product (at your own risk) as soon as possible with e-mail confirmation and the delivery note that you will receive on delivery with the product.

We will fully examine the returned product and will notify you of your right to a replacement or refund (if any) by e-mail within a reasonable time. We will usually refund or replacement as soon as possible and in any event within 30 days from the day we have confirmed by e-mail that you are entitled to a refund or replacement of the defective product.

The products that you return to us for default will be refunded if the defect is confirmed, including shipping costs to send you the item and the cost to you for the return. We will always refund any money we have received from you to the credit card you used initially to pay for your purchase.

This does not affect your statutory rights.



Due to the open nature of this website and potential errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted to or obtained from this site, unless otherwise express appearing on the site.

All product descriptions, information and materials on this website are provided "as is" and without warranties express, implied or otherwise.

We guarantee that all products are bought us via this website is of satisfactory quality and reasonably fit for all purposes for which such goods are commonly supplied. To the extent permitted by law, but not limited to what could be lawfully in the case of consumers, we disclaim all other warranties, express or implied, regarding the products available on this website.

Products (including handicraft products) we sell often contain the natural characteristics of the materials used to manufacture the finished product. Natural characteristics such as grain, texture, knots and color variations can not be considered defects or manufacturing defects. The differences between these natural characteristics should be considered perfectly normal and to be appreciated. We select only products of the highest quality but natural characteristics are inevitable and should be considered part of the individual product appearance.

Nothing in this clause shall affect the legal rights you have as a consumer, nor your right to cancel the Contract.


You acknowledge and agree that all copyright, trademark or other intellectual property rights in all material or content on this site remain at all times owned by us or our licensors. You may use this information only as expressly authorized by us or our licensors. This does not prevent you from using this website for any copy required an order or Contract details.


Applicable laws require that some of the information or communications we send to you should be in writing. By using this site, you accept that communication with us will be mainly electronic. We will contact you by email or you with information by posting notices on this site. For contractual purposes, you agree to this electronic means of communication and acknowledge that all contracts, notices, disclosures and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This does not affect your statutory rights.



All reviews that you send us must be sent to us via our online form. Subject unless stated otherwise provided for in Article 16, we can provide you with notices to e-mail or postal address you provide to us when placing your order.

Notices will be deemed received and properly served once they have been posted on our website, 24 hours after an e-mail is sent, or three days after the mailing date of a letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and posted and in the case of an email, that this e-mail was sent to the email address specified by the recipient.


The Contract between you and us is binding on you and us and our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of any way a Contract, or any of your rights or obligations without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of any way a Contract, or any of our rights or obligations at any time during performance of the Contract. For avoidance of doubt, any transfer, assignment, encumbrance or other disposition as referred to above will affect your statutory rights you have as a consumer, nor cancel, not reduce or limit in any other way any guarantee that we you'll have to have given, either expressly or implicitly.


We will not be liable for any failure or delay in the performance of our contractual obligations caused by events outside our reasonable control (Force Majeure).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

- Strikes, lockouts or other industrial action.

- Civil strife, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not) or threat or preparation for war.

- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

- Inability to use rail, sea, air, road or other public or private transport.

- Inability to use public and private telecommunications networks.

- Acts, decrees, legislation, regulations or restrictions of any government.

- Strike, failure or shipping accidents, postal or otherwise.

Our performance of any Contract shall be deemed to be suspended for the duration of the Force Majeure and our turnaround time will be extended accordingly. We will strive wherever possible to stop the Force Majeure or to find a solution that allows us to perform our contractual obligations despite the Force Majeure Event.


If we do not insist, at some point during the execution of a contract, on the strict performance of any of your contractual obligations or each of these terms and conditions or if we do not exercise one of our rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us to enforce our rights in the event of default shall not constitute a waiver of any subsequent breach.

No waiver by us of any of these Terms and Conditions shall be effective unless we expressly déclarions it and we do informions you in writing in accordance with the article on the above notice.


If any of these Terms or any provision of an Agreement is held to a certain extent be invalid, illegal or unenforceable by a competent authority, such term or provision shall, as such, separate from the other terms and provisions which shall remain valid to the extent permitted by law.


These Terms and any document to which they refer explicitly represent the entire agreement between you and us relating to the subject of the Contract and supersede any prior agreement, understanding or arrangement between you and us, whether oral or written.

We recognize that both sides entering into a Contract, neither of us is pressed a representation, undertaking or promise given (e) by the other or be implied from any oral or written in negotiations between us prior to this Agreement, except as expressly set out in these Terms and Conditions.

Each of us shall have any remedy against false statements made by the other, whether orally or in writing before the date of any Contract (unless such untrue statement was made fraudulently) and the only remedy by the other party shall be for breach of contract as provided in these Terms and Conditions.


We have the right to revise and amend these Terms at any time. You will be subject to the terms and conditions in force at the time you order our products, unless a change in these general terms and conditions is required by law or governmental authority (in which case it will apply to orders you have previously made).